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What 3999vi Does With Your Data

This page sets out how 3999vi collects, stores and protects the account details you give us — your mobile number, your bKash, Nagad or Rocket wallet reference, and the login credentials tied to your account.

Wallet Data ProtectionLogin & OTP RecordsbKash / Nagad / Rocket ReferencesData Request Contact
3999vi What 3999vi Does With Your Data
REACH US DIRECTLY

Who To Contact About Your Data

Questions about your account data don't need to go through a general query queue. If you want to know what we hold, ask us to correct a mismatched mobile number, or check why a bKash, Nagad or Rocket reference is logged against your wallet, reach out through the channels below. We reply within the account panel or through the same channel you used to contact us, so keep your login details close when you write in.

Account Support Desk Use the in-account support option to ask about stored login records, OTP history, or your registered bKash, Nagad or Rocket reference — this route keeps your identity verified through your existing session.
Wallet Verification Contact If a Rocket or Nagad transaction reference looks wrong against your account, flag it here so we can check the payment record before touching your wallet balance.
Data Request Contact Write in through the same support channel to ask what account data we hold, request a correction, or ask us to close an account tied to your mobile number.
HOW WE PROTECT IT

Data Security Behind Your Account

Your account sits behind a login flow tied to your mobile number and a password you set at signup — we don't store your bKash, Nagad or Rocket PIN anywhere on our side, since that stays inside your wallet app. Session data and device details help us catch a login attempt from a new device before it goes further. Below is how we treat the main pieces of your account data day to day.

Wallet Reference Handling

We store the bKash, Nagad or Rocket transaction reference tied to a deposit or withdrawal so we can match it against your account balance — never the PIN or wallet password itself.

Cookies & Session Data

Cookies keep you signed in between visits and remember your display settings; they don't carry your wallet PIN or full account number, and clearing them just logs you out.

Account Security Checks

A login from an unfamiliar device or location can trigger an extra check tied to your registered mobile number before your account opens fully.

Retention & Correction Requests

How long we hold your login and transaction records depends on the law that applies in your region; write in through account support to ask for a correction or removal.

Privacy Policy Questions You May Ask

Here are the questions we hear most from people checking how their account data is handled before they fund a bKash, Nagad or Rocket deposit or link a new device to their login.

We only pass a transaction reference to the payment provider itself to confirm a transfer cleared. We don't sell your wallet number or personal data to outside marketers.

Yes — write in through account support with your registered mobile number and we'll confirm what login and transaction records are tied to your account.

No. Your PIN stays inside your bKash, Nagad or Rocket app; we only see the transaction reference and amount needed to confirm your deposit or withdrawal cleared.

Reach account support with the correct details, and after a quick verification check tied to your existing login, we'll update the account record on our side.

A login from a new device can trigger an extra check against your registered mobile number before the account opens, which helps stop unauthorized access to your wallet balance.

Availability and account access depend on local law and eligible regions, so how we handle certain account data can vary depending on where you're accessing 3999vi from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.